Complaints Policy

We want everyone to have a great experience at Swishes. We value feedback and we aim to address any issues swiftly. Our complaints procedure is shown below. All complaints are handled in accordance with our privacy policy and relevant data protection laws.

How to Make a Complaint

You can submit complaints at [email protected] with the Subject: “Complaint”.

Please include a description of the issue when you contact us.

Complaints Procedure

We will gather all relevant information and review all data relating to the complaint.

We will aim to provide a response within 10 working days of receipt.

Escalation

If you are not satisfied with our response, you may request escalation by emailing [email protected]

We will provide a final response within 10 working days of the escalation request. Please note that no complaint can be escalated until it has first been submitted through the standard complaints procedure above.